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Terms and Conditions

Terms & Conditions

Last Updated: June 2026

Welcome to The Chow Meow. By accessing or using our website, purchasing products, or interacting with our services, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these terms, please discontinue use of our website.

1. About Us

The Chow Meow is an online store offering pet clothing, accessories, festive wear, and related products for dogs and cats across India.

Website:

The Chow Meow

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age, or
  • You are using the website under the supervision of a parent or legal guardian.
  • The information you provide is accurate and complete.

3. Products & Availability

We strive to display products, colors, sizes, and descriptions as accurately as possible.

However:

  • Actual product colors may vary depending on device screens.
  • Product availability may change without notice.
  • We reserve the right to discontinue any product at any time.
  • Limited-stock products may become unavailable before an order is processed.

4. Pet Sizing Responsibility

Customers are responsible for selecting the correct size for their pet.

Before placing an order:

  • Carefully review the size chart provided.
  • Measure your pet accurately.
  • Contact customer support if sizing assistance is required.

The Chow Meow shall not be responsible for incorrect purchases resulting from inaccurate measurements provided by the customer.

5. Pricing & Payments

  • All prices are listed in Indian Rupees (INR) unless otherwise stated.
  • Prices are subject to change without prior notice.
  • Applicable taxes may be included or charged as required by Indian law.
  • Orders will be processed only after successful payment confirmation.

We reserve the right to cancel any order resulting from pricing errors or technical issues.

6. Order Acceptance & Cancellation

After placing an order, you will receive an order confirmation.

The Chow Meow reserves the right to:

  • Refuse or cancel any order.
  • Limit quantities purchased.
  • Cancel orders suspected of fraud, misuse, or unauthorized activity.

If payment has already been made for a cancelled order, the amount will be refunded to the original payment method.

7. Shipping & Delivery

  • Delivery timelines are estimates only.
  • Delays may occur due to courier issues, weather conditions, public holidays, or circumstances beyond our control.
  • Shipping charges, if applicable, will be displayed during checkout.

Risk of loss transfers to the customer upon successful delivery to the shipping address provided.

8. Returns & Exchanges

Returns and exchanges are governed by our Return & Refund Policy.

Products may not be eligible for return or exchange if:

  • They have been used, washed, damaged, or altered.
  • Original tags or packaging are missing.
  • The product was customized or personalized.

The Chow Meow reserves the right to inspect returned items before approving refunds or exchanges.

9. Refunds

Approved refunds will be processed to the original payment method.

Refund processing times may vary depending on:

  • Payment provider
  • Bank processing timelines
  • Applicable payment gateway procedures

Shipping charges are generally non-refundable unless required by law or due to an error on our part.

10. User Accounts

If you create an account:

  • You are responsible for maintaining account confidentiality.
  • You are responsible for all activities under your account.
  • You must immediately notify us of unauthorized account access.

We reserve the right to suspend or terminate accounts that violate these Terms.

11. Intellectual Property

All content on this website, including:

  • Logos
  • Product photographs
  • Graphics
  • Text
  • Designs
  • Videos
  • Website layout

is the property of The Chow Meow and protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

12. User Content

If you submit reviews, photos, testimonials, or other content:

  • You grant The Chow Meow a non-exclusive, royalty-free license to use, display, and promote such content.
  • You confirm that the content does not infringe the rights of any third party.

We reserve the right to remove content that is unlawful, offensive, misleading, or inappropriate.

13. Promotions & Discount Codes

Promotional offers and discount codes:

  • May have limited validity.
  • Cannot be combined unless explicitly stated.
  • May be withdrawn or modified without notice.

The Chow Meow reserves the right to cancel orders involving misuse of promotional offers.

14. Limitation of Liability

To the fullest extent permitted by law, The Chow Meow shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits
  • Loss of data
  • Business interruption
  • Delays caused by third parties

Our total liability shall not exceed the amount paid by the customer for the specific order giving rise to the claim.

15. Disclaimer

Products sold by The Chow Meow are intended for general pet fashion and accessory use.

Customers should:

  • Supervise pets while wearing clothing or accessories.
  • Ensure products fit comfortably.
  • Remove products if signs of discomfort occur.

The Chow Meow is not responsible for injuries resulting from improper use of products.

16. Prohibited Activities

You agree not to:

  • Violate any applicable laws.
  • Attempt unauthorized access to the website.
  • Interfere with website functionality.
  • Upload malicious software or harmful code.
  • Use the website for fraudulent purposes.

17. Privacy

Your use of the website is also governed by our Privacy Policy.

By using the website, you consent to the collection and use of information as described therein.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Rajasthan, India.

19. Force Majeure

The Chow Meow shall not be liable for any delay or failure in performance caused by events beyond reasonable control, including:

  • Natural disasters
  • Government actions
  • Internet outages
  • Strikes
  • Pandemic-related disruptions
  • Courier service interruptions

20. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Updated versions will be posted on this page with the revised effective date.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

21. Contact Information

For questions regarding these Terms & Conditions, please contact:

The Chow Meow

Website: www.thechowmeow.com

Email: support@thechowmeow.com

By using The Chow Meow website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.